GN ReSound is the world leader in hearing instruments and audiology equipment. They provide audiologists around the world a suite of testing applications including software-based fitting tools.
Idea Momentum defined the user experience including the interaction design, visual design, and user interface of their Pro-Counsel application. The design was the guided by extensive field research and testing. The design process was a complex, yet coordinated effort between third party firms, internal developers in the US and Denmark.
The objective was to create a flexible tool that could be to localized to multiple countries, adapt to different brands, all without sacrificing usability.
The challenge of diagnosing hearing loss, describing the loss to patients, and recommending solutions is very challenging. Before Pro-Counsel, audiologists only tools were limited to diagrams and charts.
The Pro-Counsel tool enables audiologists to put things into perspective for the patients while their in the office and after they have left. Pro-Counsel delivered innovative features such as annotation tools and video explanations into one easy to use solution.
